1. Who handles refunds
Products are sold by independent vendors. The vendor who fulfilled the order is normally responsible for refunds and returns. Rocket Basket can help if a vendor does not respond.
2. Request window
Ask for a refund or return within 14 days of delivery unless the product page says a different period, or the law in your country gives you a longer right.
Digital products, custom items, and perishable goods may not be returnable once delivered, except where the law says otherwise.
3. How to request
- Open your order in your customer account or email info@rocketbasket.net with the order number.
- Tell us what is wrong and attach photos if the item is damaged or not as described.
- If a return is approved, send the item back in the original condition unless we say otherwise.
- Approved refunds are sent to the original payment method after the return is checked. Bank timing is outside our control.
4. When a refund may be refused
- The request is after the stated window and no legal cooling-off right applies.
- The item was used beyond a reasonable try-on, damaged by the buyer, or returned incomplete.
- The listing clearly described the issue you later complain about.
Questions: Contact us. Related terms: Terms & Conditions.